I’m due a payment but have not received it. Why?

Bottoms Up Bar

• What is the Bottoms Up Bar?
• Setting up the Bottoms Up Bar

Product Delivery

• What is an SID?
• What is a script?
• How can I be notified when a customer completes an Advertiser’s Offer?
• How can I integrate with third-party fulfillment solutions?
• Product Download URL
• How can I charge for shipping?
• What are Delivery Instructions?
• How do I link text?

Activation Methods

• Provide a key from a pre-generated key list
• Provide a universal key, a static URL, or generate a key
• Provide a unique key that I will generate
• Provide an unlocked version of my product
• I will take care of activation

Activation Keys

• What is the activation key placeholder?
• How many keys should I upload?
• What if I run out of keys?
• How can TrialPay send my customers activation keys?

Collecting Customer Information

• How can I collect specific customer information?
• How can I collect specific customer information before generating activation keys?
• How can I collect my customers’ software ID numbers before generating their activation keys?

Campaigns

• What is a campaign?

MAP

• What is a MAP?
• How can I test my MAP?
• What if I set my MAP to zero ($0)?
• How can a lower MAP earn me more money?

Landing Pages

• Why does my Landing Page say two different things?
• What is the URL of my product’s Landing Page?

Testing & Approval

• How can I test my Product?
• What does “Pending” or “Not Live (Changes pending)” mean?

Dynamic Products

• What are Dynamic Products?
• Creating a Default Dynamic Product
• Testing With The Dynamic Product Test Page
• Building Your Dynamic Product HTML Form
• Dynamic Product Error Handling
• The HMAC-MD5 Hash
• Multiple Dynamic Products

Advertiser Offers

• How can I choose which Advertiser Offers to show?
• How can I only show Advertiser Offers that credit instantly?
• How can I show Advertiser Offers to my customers before they sign up?
• How can I see which Advertiser Offers are available?
• Why do I see only a few Advertiser Offers?

International Offers

• Targeted Countries
• Which Advertiser Offers are available in my country?
• Do you have Advertiser Offers in languages other than English?
• My US customers are being told there are no Advertiser Offers because they are in a different country. Why?
• My international customers can’t sign up. Why?

Reports

• Referrals Report
• Scheduled Reports
• Payments Report
• Campaigns Report
• Countries Report
• Sales Report
• What is the Default Campaign?

Payments

• When do I get paid?
• How do I set my Payment Threshold?
• How do I change where payments go?
• I’m missing some payments, how do I find them?
• I received a Payout less than my MAP. Why?
• I’m due a payment but have not received it. Why?
• I was issued a payment to an old bank account. What can I do?

Customer Orders

• I received an incomplete order, what do I do?
• Who is responsible for refunds?
• Support Contact Information

Account

• How do I update my account information?
• How do I update my payment preferences?

Optimization Tools

• What are e-commerce windows?
• What is the page abandonment tool?
• What is the site abandonment tool?
• What is the trial version download tool?

Affiliate Program & Referrals

• Adding your products to the affiliate program
• Withdrawing from the affiliate program
• Your merchant profile
• Changing the default commission rate for all affiliates
• Overriding the default commission rate for select affiliates
• Automatically or manually approving affiliates who sign up
• Allowing denied affiliates to request to promote your product again
• Approve pending affiiliate requests
• Hiding your product form the product directory
• Viewing list of affiliates for a particular product
• Viewing products available for promotion
• Encountering colored indicators such as “new” and “requested”
• Promoting products and getting links
• Removing a product you have signed up for
• Merchant Referrals