Get It Free Merchant Help Center
Bottoms Up Bar
What is the Bottoms Up Bar?
Setting up the Bottoms Up Bar
What is an SID?
What is a script?
How can I be notified when a customer completes an Advertiser’s Offer?
How can I integrate with third-party fulfillment solutions?
Product Download URL
How can I charge for shipping?
What are Delivery Instructions?
How do I link text?
Provide a key from a pre-generated key list
Provide a universal key, a static URL, or generate a key
Provide a unique key that I will generate
Provide an unlocked version of my product
I will take care of activation
What is the activation key placeholder?
How many keys should I upload?
What if I run out of keys?
How can TrialPay send my customers activation keys?
Collecting Customer Information
How can I collect specific customer information?
How can I collect specific customer information before generating activation keys?
How can I collect my customers’ software ID numbers before generating their activation keys?
What is a campaign?
What is a MAP?
How can I test my MAP?
What if I set my MAP to zero ($0)?
How can a lower MAP earn me more money?
Why does my Landing Page say two different things?
What is the URL of my product’s Landing Page?
Testing & Approval
How can I test my Product?
What does “Pending” or “Not Live (Changes pending)” mean?
What are Dynamic Products?
Creating a Default Dynamic Product
Testing With The Dynamic Product Test Page
Building Your Dynamic Product HTML Form
Dynamic Product Error Handling
The HMAC-MD5 Hash
Multiple Dynamic Products
How can I choose which Advertiser Offers to show?
How can I only show Advertiser Offers that credit instantly?
How can I show Advertiser Offers to my customers before they sign up?
How can I see which Advertiser Offers are available?
Why do I see only a few Advertiser Offers?
Which Advertiser Offers are available in my country?
Do you have Advertiser Offers in languages other than English?
My US customers are being told there are no Advertiser Offers because they are in a different country. Why?
My international customers can’t sign up. Why?
What is the Default Campaign?
When do I get paid?
How do I set my Payment Threshold?
How do I change where payments go?
I’m missing some payments, how do I find them?
I received a Payout less than my MAP. Why?
I’m due a payment but have not received it. Why?
I was issued a payment to an old bank account. What can I do?
I received an incomplete order, what do I do?
Who is responsible for refunds?
Support Contact Information
How do I update my account information?
How do I update my payment preferences?
What are e-commerce windows?
What is the page abandonment tool?
What is the site abandonment tool?
What is the trial version download tool?
Affiliate Program & Referrals
Adding your products to the affiliate program
Withdrawing from the affiliate program
Your merchant profile
Changing the default commission rate for all affiliates
Overriding the default commission rate for select affiliates
Automatically or manually approving affiliates who sign up
Allowing denied affiliates to request to promote your product again
Approve pending affiiliate requests
Hiding your product form the product directory
Viewing list of affiliates for a particular product
Viewing products available for promotion
Encountering colored indicators such as “new” and “requested”
Promoting products and getting links
Removing a product you have signed up for
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